Administration Manager/Compliance Officer, Allied Financial Solutions Pty Ltd

·     Provided administrative support for Financial Advisers within the business with the preparation of Statements of Advice, documentation for the implementation of investment strategies, general correspondence to clients and product issuers.

·     Provide administrative support for Self Managed Superannuation Fund Administrator.

·     Monitor and ensure areas of compliance regarding Authorised Representatives is being adhered to.

·     Organisation of annual audit and renewel of Professional & Indemnity Insurance.

·     Maintained records of client investment portfolios on the Praemium portfolio administration service.

Liase with product issuers and clients in relation to establishing and implementing investment strategies as outlined in the Statement of Advice.

Investment Executive, Australian Securities Limited (ASL)

·     Responsible for offering clients appropriate First Mortgage investment opportunities that suited there investment profile and collect appropriate consent forms prior to settlement of mortgage sub-scheme.

·     Preparation and processing of daily banking files to have funds in place ready for settlement.

·     Maintainence of client information within the internal client data base and BHL accounting system.

·     Attending to client correspondence and phone enquiries.

·     Establishing of new client investment accounts and data processing

·     Processing rollover documentation for client’s in maturing First Mortgage Investments.

Acted as the main liason person with Financial Advisors.

Computershare Registry Services, Customer Service Officer/Team Leader.

·     Initially employed as a Customer Service Officer responsible for answering inbound telephone enquiries and responding to client correspondence.

·     In December 2000, was promoted to the role of Team Leader responsible for managing the Customer Service Contact Team which consisted of 6 team members.

·     Monitored staff performance levels through call monitoring and providing staff with constant feedback and training.

·     Responded to escalated client enquiries and provided mutual solutions to client issues.

·     Respond to client correspondence and liase with internal departments when necessary.

National Australia Bank, Various roles

Commenced employment with National Australia Bank after completing Year 12 VCE and undertook various roles ranging from:

·         Back office administration

·         Cash handling

·         Loan application assessments & processing

·         Outstanding Debt Recovery

·         Supervisory/Team Leader